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Atlantic City's Borgata Hotel Casino & Spa opened Sunday at 10 a.m. for their grand reopening. Earlier this week, the casino held a soft reopening.
Guests can expect many new safety precautions, including temperature screenings before you're allowed inside.
'I'm very happy, I just got back into the casinos,' said Brenda Cook of Atlantic City.
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Borgata is the last casino in Atlantic City to reopen its doors. It has opened with a limited 25% casino capacity, and it has sanitizing and handwashing stations. Every other slot machine is turned off and some chairs have been taped off for social distancing.
'It's hard to interact with the dealer because of the plexiglass between you, but I guess this is the new normal,' said Jeff Rutizer of Philadelphia's Somerton section.
Face masks must be worn on the casino floor at all times by customers and employees, which means no drinks can be served. There's no indoor dining allowed in the casino, per the State's rules, although some restaurants are open for takeout and in-room delivery.
'It was weird ordering takeout and eating it in a room, eating a steak and shrimp in a room,' said Rutizer.
What used to separate each casino in Atlantic City was the entertainment and dining, but now that's temporarily off the table. Each casino has to come up with creative ways to keep customers coming back. Borgata is testing out new outdoor dining experiences, like a beer garden by the pool and nearby food trucks.
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'It's definitely different, food trucks at a casino,' said Rutizer.
Even with safety measures in place, it's been hard on the casino.
'It is difficult because we have employees and customers that are still scared, the unknown is very fearful,' said Melonie Johnson, president and COO of Borgata.
Many furloughed employees are waiting to see if they'll have a job soon, though some are still receiving benefits.
'The ones that are on MGM's medical health plan will continue to receive benefits through August 31, and that will be paid by MGM Resorts International,' said Johnson.
Borgata said it's one of the city's largest employers, and while it hasn't brought back all of its employees, it's hoping to bring back more as the summer season goes on and as the State loosens its guidelines.
Nearly half of Borgata’s workforce gone
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The COVID-19 pandemic continues to inflict its toll on the United States gaming industry, this time in Atlantic City, as MGM Resorts International has announced that it has laid off 2,295 employees of the Borgata Hotel Casino. The employment terminations took effect on Monday, August 31.
42.5% of the Borgata’s workforce
The layoffs represent 42.5% of the Borgata’s workforce, leaving the luxury gambling resort with 3,100 people remaining on staff. In a Friday letter, MGM president and CEO Bill Hornbuckle said that if industry conditions improve, the company would like to rehire as many people that were laid off as possible.
Atlantic City casinos were permitted to reopen July 2, but New Jersey Governor Phil Murphy made a last-minute announcement that indoor dining would still be prohibited. As a result, the Borgata decided to delay its reopening, saying that “guests expect a special experience” and if the resort couldn’t offer that, the best decision was to remain closed. It finally opened three weeks later, even though indoor dining still was not permitted.
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Indoor dining will finally be allowed in the Garden State this coming Friday. Many of the workers who lost their jobs were in non-gaming positions like dining and other hotel services; the closure of many indoor amenities has limited the number of people who have been able to return to work.
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18,000 layoffs at MGM in US
The Borgata layoffs are part of a larger wave of job losses at MGM Resorts International. On Friday, the company announced 18,000 layoffs across the United States.
“Nothing pains me more than delivering news like this,” said Hornbuckle in a letter to employees.
“These decisions are never made lightly, and we deeply regret the hardship it will place on these individuals and their families,” he added.
Borgata in middle of lawsuit
The Borgata has also been in the news in the last few days because of the loss of two employees, but not as the result of the COVID-19 pandemic. The casino has filed a lawsuit against Atlantic City competitor Ocean Casino Resort for allegedly “poaching” six key staff members, accusing Ocean of intentionally doing so to “cripple” the Borgata’s business.
customers contributed a minimum of $25m to the Borgata’s bottom line
The primary focus is on William Callahan and Kelly Ashman Burke. Callahan, hired in late July, was tasked with handling Borgata high rollers who would spend between $1.5m and $4.5m per visit. His customers contributed a minimum of $25m to the Borgata’s bottom line each year. Even as recently as a week ago, Callahan allegedly refused to return his company phone to his former employer, which may contain important information and contact information for high rollers.
The Borgata claims that its former executives’ employment by a direct competitor violates their non-competition agreements. At least two of the executives, the MGM casino says, broke the agreement by signing on with Ocean within a year of leaving the Borgata.